“Customer service is a series of activities designed to enhance the level of customer satisfaction- that is, the feeling that a product or service has met the customer’s expectation.” (Turban et al 2002)
Do that a couple hundred times a day and see where you stand on the, “how am I doing,” board. Customer service is becoming a lost art in many businesses.
At Perfect Limo, we have an error ratio of less than 1/2 percent. While that may sound good to 99 percent of the people, we hope that we were can resolve any potential issue.
Ty Cobb had a lifetime batting average of .366. Babe Ruth, .342. Could you imagine .999. You would have to intentionally walk them every time up!
Airline late arrivals have gone down. Want to know why? Now they give you the wheels up and wheels down time. Forget about the hour you waited on the tarmac or at the gate waiting to take off.
Have you ever gone to a restaurant and your meal really wasn’t what you expected? But when the waiter or waitress comes over and asks you, “how is everything?” what do we almost always say? “Good.” Boy, do we hate confrontation.
We at Perfect Limo want to make sure our customer service values exceeds your expectations. Maybe, just maybe, we are not 99 percent good. We work very hard to make sure your experience with us is the best you ever had in the transportation business.